STRONGEST ATTRIBUTES FOR A MATCH
• Communication
• Enabling
• Social skill attributes have a greater weight.
ATTRIBUTES AGAINST A MATCH
• Ambition
• Creative Thinking
• Possess a negative weight
MAIN FEATURES
• Ability to listen and to support people and groups;
• Ability to empathize and take other people's opinions and feelings into account;
• An assertive understanding of social situations;
• Adaptation to different groups and environments;
• People-oriented behavior;
• Enjoy communicating with other by telling their stories.
MAIN CHALLENGES
• Understand customer demands, find solutions and provide support; Provide consultative and/or
personalized service, Monitor result indicators, conduct trainings, ensure satisfaction and a good relationship with
the customer.
MAIN POSITIONS
• CS, CX Consulting;
• Quality / customer service attendant;
• Call Center Manager
