Customer Support

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Customer Support

RECRUITMENT & SELECTION

INTEGRATIONS - SENIOR

RECRUITMENT & SELECTION

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ACCESS

02. How can I register new members to the platform?

03. What type of access should I give to the members?

04. What are tags, and how can I use them?

05. How can I remove members from the platform?

FUNCTIONS

01. What does the Functions tab mean?

02. What is the difference between archetypes and functions?

03. What are the recommended archetypes for each type of vacancy?

04. I have not been able to identify an archetype that fits well with my position. Can I create another archetype on the platform?

05. What is the function mapper?

06. What is an “expert”?

07. How many experts are recommended to map a function?

08. How do I send the function mapping to experts?

09. How do I create other roles?

10. What do I do after the expert’s finish filling out the function mapping quiz?

11. May I add new tasks to the Mindsight database?

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KNOWING THE ARCHETYPES

Archetype – Operations

What are archetypes?

Archetype Generalist

Archetype – Sales

Archetype – Customer Service

Analytical Archetype

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METHODOLOGY - OUR TESTS

Match

Technical Indicators - Adaptive Reasoning

Profile Mapping

Situational – Social

Simplified Reasoning Test

Fluid/Adaptive Reasoning

Assessment - Female Self-Esteem

Inference – Motivational

Work Styles Test (Cultural Fit)

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RESULT READING

01. Where do I access candidate results?

02. What does each test mean?

03. What does a Match's grade indicate?

04. What does the Raw Potential score indicate?

05. What data points are essential to take into account when interpreting results?

06. What should I take into account to define cutoff points?

07. What are the general population averages for each of the indicators?

08. What do the Attribute scores indicate?

09. How do I interpret the work styles chart?

10. Where do I see detailed candidate results?

11. Where can I see the activities that the candidate has the potential to do well in?

12. Can I export the results to an Excel spreadsheet?

13. How to share reports with the Manager?

Interest Test

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MINDMATCH

01. What is Mindmatch?

02. What would be the possible practical gains that the use of the tool would bring me?

03. How can Mindmatch help me gain efficiency in my selection processes?

04. Can I use the tool for internal mappings?

05. Do I have limited access to psychometric tests?

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CANDIDATE MANAGEMENT BASE

How to add new people to a selection process that is already in progress?

How do I remove a candidate from a mapping process?

How to activate reminders for candidates to complete the filling in of the tests?

How do I reset tests?

RETURNS

01. What does the feedback tab mean?

02. How do I get the most out of a candidate's feedback?

03. How do I send feedback to my candidates on Mindmatch?

04. How is the candidate's feedback?

SCREENING NOTES

Screening notes

NEXA - LEARNING AGILITY

How to send the feedback document to NEXA?

How to send the test?

CREATING A MAPPING/VACANCY

01. What does the mapping tab mean?

02. How to create a mapping system?

03. What function should I attribute to my new mapping procedure?

04. Should I aggregate some type of tag to my mapping process?

05. What are the advanced options?

06. How do I activate tests for candidates?

07. How to create a Mapping / Vacancy with operational tests?

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INTEGRATIONS - GREEN HOUSE

02. How does the integration between the two platforms work?

03. How to open a vacancy with Mindsight tests?

GUPY

02. How does the integration work between the two platforms work?

04. How do I forward Mindsight's test feedback?

03. How to open a vacancy with Mindsight tests?

KENOBY

01. How is the Mindsight candidate screening process?

04. How to open a vacancy with Mindsight Operational Tests?

05. How do I forward Mindsight's test feedback?

06. Mindmatch Training + Kenoby

INTEGRATIONS - WORKABLE

01. How do I screen candidates based on Mindsight grades?

03. How to open a vacancy with Mindsight tests?

INTEGRATIONS - SENIOR

01. How to screen candidates by the Mindsight scores?

03. How to open a vacancy with Mindsight tests?

TRAINING VIDEOS

01. Theoretical Training - Mindmatch

02. Mindmatch System

03. Training - Reading Results

04. People Analytics - Manager Training

HR Journey + Analytics Day | Episode 1: Organizing Mindmatch Database

HR Journey + Analytics Day | Episode 2 - Measures of fundamental tendencies: Mean, median and mode

HR Journey + Analytics Day | Episode 3: Statistical Correlation Analysis

HR Journey + Analytics Day | Episode 4: Data Analysis

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MATCH

01. What does the Match tab mean?

02. For which cases can I use this feature?

03. How can I cross analyze a job role with a candidate?

04. How can I analyze who are the best candidates in my database for a role?

05. How can I analyze what is the best function for a candidate?

07. What does degree of maximization mean?

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COMPLETE BASE

01. What does the tab complete base mean?

02. How do I export data from my complete database?

03. How do I see which mappings my candidate is registered in?

SEND E-MAILS

01. Can I configure email templates?

02. What are dynamic fields?

03. What email version is saved on the system?